Job Description:
Key Responsibilities:· Services Division KPI (Monthly Variance Analysis)
· Sales and Services database (analysis and reports) to management on monthly basis
· Analyze OTRS data for Services KPIs (per approved performance measurement framework)
· Conduct random audits & Client Surveys
· Develop Training & Exam contents in consultation with the Principals and Subject Matter Experts
· Manage Training and Exam Processes including coordination with internal Trainers and Subject Matter Experts.
· Work closely with regional operational managers to ensure Service Delivery teams are adequately trained.
Skills Required: Knowledge, Skills and Personal Characteristics
- Good organizational skills
- Business acumen and statistical skills.
- Well versed with MS Office (Word, Excel, Project, PP) & Database Management
- Good organizational skills
- Business acumen and statistical skills.
- Well versed with MS Office (Word, Excel, Project, PP) & Database Management
COMPANY DETAILS
IPL , Lahore
| Industry: | Information Technology |
| Category: | Quality Assurance (QA) |
| Total Position: | 1 |
| Job Type: | Full Time/Permanent |
| Department: | Services |
| Job Location: | Lahore, Pakistan |
| Gender: | Doesn't Matter |
| Minimum Education | Masters |
| Degree Title: | MBA |
| Career Level: | Experienced (Non-Manager) |
| Required Experience: | 2 Years - 3 Years |
| Apply By: | Sep 17, 2011 |
| Posted: | Jun 17, 2011 |